FAQ

Create an account on the My account page.

Email password resets are disabled. Use the contact form for account assistance. Staff must verify your identity before changing account access.

Sign in to your account to edit your name, email address and password. Addresses are managed in the Addresses section.

Review the privacy information on the contact page before sharing personal information. Save a message using the contact form for this store’s team to review. Outgoing email is disabled. Telephone support details have not been configured.

Save a newsletter request in the form at the bottom of this page. Requests are recorded for staff review; email updates and special-offer emails are disabled.

To withdraw a saved newsletter request, use the contact form. Email updates are disabled.

Choose your products, add the available quantities to your basket and review the totals before proceeding to checkout. An order can only be paid when a payment method is available.

Open your basket to change quantities or remove products before placing an order.

Availability is shown on each product page. You can only add the available quantity to your basket. Check your order details for the status of a purchase already placed.

Place orders through this store’s basket and checkout when a payment method is available. Save a message using the contact form for this store’s team to review. Outgoing email is disabled. Telephone support details have not been configured.

Sign in to My account → Orders to see the current order status and details. Tracking information is shown only when supplied for that order.

Open the order in My account → Orders. The actions available depend on its current status. Save a message using the contact form for this store’s team to review. Outgoing email is disabled. Telephone support details have not been configured.

Order items, totals and billing details are available in My account → Orders. A downloadable PDF invoice service has not been configured.

Review the message shown at checkout and check any existing order in My account → Orders before retrying a payment.

Payment methods currently offered at checkout: Stripe Checkout. Availability depends on your order and billing details.

Check the delivery notice or tracking information supplied by your carrier for collection or redelivery instructions.

Check your order status in My account → Orders and any carrier tracking supplied. Save a message using the contact form for this store’s team to review. Outgoing email is disabled. Telephone support details have not been configured.

See the delivery policy for current delivery times and eligible destinations on the delivery page. Shipping availability and the final charge are shown at checkout.

Collection deadlines depend on the carrier. Check the deadline in your delivery notice before arranging collection.

See the returns and withdrawal policy for eligibility, return deadlines, product condition and the steps to request a return or exchange.

See the returns and withdrawal policy for eligibility, return deadlines, product condition and the steps to request a return or exchange.

See the returns and withdrawal policy for eligibility, return deadlines, product condition and the steps to request a return or exchange.

See the returns policy for the applicable refund procedure and times. Save a message using the contact form for this store’s team to review. Outgoing email is disabled. Telephone support details have not been configured.

Keep the packaging and record the order number, product name and photos of the damage. Save a message using the contact form for this store’s team to review. Outgoing email is disabled. Telephone support details have not been configured.

Compare the items received with your order details. Keep your order number, packaging and photos ready. Save a message using the contact form for this store’s team to review. Outgoing email is disabled. Telephone support details have not been configured.

E-gift card sales and redemption have not been configured for this store. A gift card issued by another store cannot be redeemed here.

Spa bookings and Spa gift cards are separate services. No Spa booking or gift-card redemption service is offered by this store.

NUXE products are formulated and made in France, primarily at its manufacturing site in Brittany. Check the packaging for the information specific to your product.

NUXE describes its commitments around ingredients of natural origin, lighter and more recyclable packaging, responsible production, and support for social and environmental initiatives.

NUXE products can be tried at participating pharmacies, beauty retailers and other stockists. Testers and samples depend on the retailer and availability. This store does not provide a sample-request service.

Visit the product page for its description, ingredients and other available details, or browse NUXE Mag for beauty articles.

Stop using the product if you experience an unwanted reaction. Keep the product and batch number and seek advice from a qualified healthcare professional. Save a message using the contact form for this store’s team to review. Outgoing email is disabled. Telephone support details have not been configured.

Record the product name, batch number, order number and photos showing the issue. Save a message using the contact form for this store’s team to review. Outgoing email is disabled. Telephone support details have not been configured.

Use the contact form to save a message for this store’s team to review.

Save a message using the contact form for this store’s team to review. Outgoing email is disabled. Telephone support details have not been configured. Customer-service response times have not yet been specified.

Recruitment is managed separately by NUXE. This store does not accept job applications or internship enquiries.